Deleting an Account

Depending on the privacy level you select, the Illinois app may collect, store, and use your personal information. This information is stored both on your phone and on external servers. Some of your personal information may be stored indefinitely until you request for it to be deleted.

Purge Your Data

Screenshot of the deletion prompt
  1. Under the avatar at the upper right, go to Profile > My Profile.
  2. Tap Delete My Account.
  3. Tap Forget My Information.

Your data will be deleted from the app and its servers.

Deleted Information

All personal information collected by the app will be deleted permanently from the Illinois app and its servers, including any personal identifiers, credentials, avatar photos, and user preferences such as favorites. 

By checking “Please delete all my contributions” you will also remove any content you contributed to groups, such as posts, replies, reactions, and events.

Retention Policy

Some statistical information that does not identify you will be retained indefinitely, such as app usage data, frequency of access, duration, and time of access.

Your contributions to documents shared by others such as event surveys and polls will not be deleted.  

Technical Details

The following data types are purged through Delete My Account.

Core Building Block

  • account: ID, app org ID, roles, auth types, username, external IDs (NetID, UIN), preferences (favorites, privacy level, etc.), last login info, devices
  • profile: first name, last name, email, phone, birth year, address, zip code, state, country
  • credentials (we store user credentials if the user signs in with email and/or phone): auth type, hashed password, verification and reset codes, verification and reset expiration dates
  • login sessions: access token, refresh tokens, identifier, app ID, org ID, auth type, app type identifier, ip address, device ID

Groups Building Block

  • user: ID, name, email, external ID (UIN), net ID, client ID (application ID)
  • memberships: group ID, user ID, external ID, net ID, client ID, name, email, photo url, status (member, admin, or pending), answers
  • posts/replies: group ID, client ID, parent (post) ID, subject, body, is private, image url, reactions, member (creator), members (recipients of post)

For additional information about data collection and retention policies, see the Illinois Application and UIS Mobile Application Privacy Notice.