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Illinois App Service Status

If you notice an issue that is not listed on this site, you can submit it through our feedback form.

Open Issues

No open issues


Resolved Issues

ISSUE


Transaction history is unavailable

DESCRIPTION


Due to an API issue, the transaction history for Illini Cash, Dining Dollars, and Meal Plan is currently unavailable.

STATUS


This issue has been resolved.

LAST UPDATE


Apr. 11, 2024

ISSUE


No MTD bus pass

DESCRIPTION


Some users are being given the message “You do not have a bus pass.”

STATUS


This issue has been resolved.

LAST UPDATE


Apr. 10, 2024

ISSUE


Unable to connect to Laundry service

DESCRIPTION


The Laundry tool in the Illinois app is currently experiencing an API outage rendering it inaccessible.

STATUS


This issue has been resolved by the third-party vendor.

LAST UPDATE


Feb. 20, 2024

ISSUE


No MTD bus pass

DESCRIPTION


Some users are being given the message “You do not have an MTD bus pass.” 

STATUS


This issue has been resolved.

LAST UPDATE


Feb. 12, 2024

ISSUE


Laundry service inaccuracy

DESCRIPTION


The Laundry tool in the Illinois app may give inaccurate information about availability of machines in some residence halls. This seems to be an intermittently recurring problem.

STATUS


A technician from the laundry service vendor CSC has made some repairs. The app is now connecting correctly.

LAST UPDATE


Oct. 18, 2023

ISSUE


Dining location issue

DESCRIPTION


The dining feature is currently showing the location of only one kitchen in the app and the website.

STATUS


The issue was quickly resolved.

LAST UPDATE


Aug. 24, 2023

ISSUE


Users frequently logged out

DESCRIPTION


Some users are being logged out of the app daily or more often – every 30 minutes. Signing in again with a NetID sometimes takes several tries.

STATUS


This issue is believed to be fixed.

LAST UPDATE


Aug. 14, 2023

ISSUE


MTD bus pass unavailable

DESCRIPTION


Users attempting to display their MTD bus pass in the Illinois app may receive an error message that reads “You do not have an MTD bus pass.”

STATUS


Confirmed fixed.

LAST UPDATE


July 11, 2023

ISSUE


Unable to log in

DESCRIPTION


Users with new Illinois app accounts or with previously deleted app accounts may currently receive the message “Unable to log in. Please try again later” when logging into the Illinois app.

STATUS


Confirmed fixed.

LAST UPDATE


June 13, 2023

ISSUE


Large fonts

DESCRIPTION


Some users of the Illinois app are having a startup issue when Android and iPhone devices have large fonts configured. When the app is started, a banner screen blocks the button needed to continue. 

STATUS


Confirmed fixed in v2.4.52. Now available in the App and Play stores. 

LAST UPDATE


Feb. 28, 2023

ISSUE


Foldable devices

DESCRIPTION


Some users of the Illinois app are experiencing issues with foldable Android devices such as the Samsung Flip and Fold. The error message may mention that the “Illinois app keeps stopping.”

STATUS


Confirmed fixed in v2.4.52. Now available in the App and Play stores.

LAST UPDATE


Feb. 28, 2023

ISSUE


Expired i-card

DESCRIPTION


The Illini ID in the Illinois app erroneously reports that i-cards with no expiration date (e.g., i-cards belonging to emeriti or retired faculty) are expired.

STATUS


Confirmed fixed as of Jan. 13, 2023 

LAST UPDATE


Jan. 23, 2023

ISSUE


Preferred First Name

DESCRIPTION


Preferred Name is not displayed in Groups and in the “Signed in with NetID” field.

STATUS


Fixed as of Oct. 13, 2022.

Posts previously published before the fix date will show the authors’ legal names, but these posts can be deleted and re-posted. Posts made after the fix date will show Preferred Name.

LAST UPDATE


Oct. 18, 2022

ISSUE


Laundry

DESCRIPTION


The Laundry tool in the app reports machines as out of order when they are actually operating properly.

Washer and Dryer statuses are inaccurate. All machines are shown as Unknown or Unavailable.

STATUS


The issue has been corrected.

LAST UPDATE


Nov. 11, 2022

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