Illinois App Service Status
This page gives information about known issues and outages and expected corrections.
If you notice an issue that is not listed on this site, you can submit it with our Feedback form. To get technical support, contact Technology Services Help Desk.
Open Issues
ISSUE
Laundry inaccuracy.
DESCRIPTION
The Laundry tool in the Illinois app may give inaccurate information about availability of machines in some residence halls. This seems to be an intermittently recurring problem.
STATUS
The laundry service vendor CSC has been informed and has scheduled a technician visit this week.
LAST UPDATE
21 August, 2023
Resolved Issues
ISSUE
Dining location issue
DESCRIPTION
The dining feature is currently only showing the location of one kitchen in the app and the website.
STATUS
The issue was quickly resolved.
LAST UPDATE
24 August, 2023
ISSUE
Users frequently logged out.
DESCRIPTION
Some users are being logged out of the app daily or more often – every 30 minutes. Signing in again with NetID sometimes takes several tries.
STATUS
This issue is believed to be fixed.
LAST UPDATE
14 August, 2023
ISSUE
MTD bus pass unavailable
DESCRIPTION
Users attempting to display their MTD bus pass in the Illinois app may receive an error message that reads “You do not have an MTD bus pass”.
STATUS
Confirmed fixed.
LAST UPDATE
11 July, 2023
ISSUE
Unable to log in
DESCRIPTION
Users with new Illinois app accounts or with previously deleted app accounts may currently receive the message “Unable to log in. Please try again later” when logging into the Illinois app.
STATUS
Confirmed fixed.
LAST UPDATE
13 June, 2023
ISSUE
Large fonts
DESCRIPTION
Some users of the Illinois app are having a startup issue when Android and iPhone devices have large fonts configured. When the app is started, a banner screen blocks the button needed to continue.
STATUS
Confirmed fixed in v2.4.52. Now available in the App and Play stores.
LAST UPDATE
28 Feb, 2023
ISSUE
Foldable devices
DESCRIPTION
Some users of the Illinois app are experiencing issues with foldable Android devices such as the Samsung Flip and Fold. The error message may mention that the “Illinois app keeps stopping”.
STATUS
Confirmed fixed in v2.4.52. Now available in the App and Play stores.
LAST UPDATE
28 Feb, 2023
ISSUE
Expired i-card
DESCRIPTION
The Illini ID in the Illinois app erroneously reports that i-cards with no expiration date (e.g., i-cards belonging to emeriti or retired faculty) are expired.
STATUS
Confirmed Fixed as of Jan 13, 2023
LAST UPDATE
Jan 23, 2023
ISSUE
Preferred First Name
DESCRIPTION
Preferred Name is not displayed in Groups and in the “Signed in with NetID” field.
STATUS
Fixed as of Oct 13, 2022.
Posts previously published before the fix date will show the authors’ legal names, but these posts can be deleted and re-posted. Posts made after the fix date will show Preferred Name.
LAST UPDATE
Oct 18, 2022
ISSUE
Laundry
DESCRIPTION
The Laundry tool in the app reports machines as out of order when they are actually operating properly.
Washer and Dryer statuses are inaccurate. All machines are shown as Unknown or Unavailable.
STATUS
The issue has been corrected.
LAST UPDATE
Nov 11, 2022
